ServiceTitan Account Executive interview with mismatched role-play expectations

The process started well. The recruiter was polite and interested, and I felt there was a genuine handoff to the next round. The sales-manager stage then took a sharp turn. The managers didn't seem prepared, and the expectations didn't match what I had been told beforehand. The material said the mock exercise would involve simple objection handling and wouldn't require deep product knowledge. Dur…

Shared by a candidate · reported May 2026. Interview formats change; use it as a guide, not a script.