Refund & Cancellation Policy

Katkat membership is a subscription: $10 USD a month or $79 USD a year, unless a different price is shown at checkout. It renews automatically at the end of each month or year until you cancel.

Members who bought a lifetime membership before subscriptions were introduced keep their access for as long as Katkat operates the Service. If we ever shut the Service down, members will be told in advance by e-mail.

You can get a full refund of your first payment, or of a yearly renewal, if you ask within 7 days of the charge. E-mail [email protected] from the address on your account. Otherwise we refund only when:

• you were charged more than once for the same membership, or charged in error;
• member features did not work for you because of a problem on our side and we could not fix it;
• a refund is required by the consumer law that applies to you.

To cancel, e-mail [email protected] from the address on your account; we will cancel it and confirm by e-mail. Cancellation stops future renewals; member access continues until the end of the month or year you have already paid for. Outside the 7-day window we do not give partial refunds for the rest of a period, but we refund renewals charged after you asked us to cancel.

Approved refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank. When a membership is refunded, member access ends.

Charges appear on your card statement as PARTECH (our company name). If you don't recognise a charge or something looks wrong, please contact us before disputing it with your bank; we can usually fix it faster.

Free features and access earned by inviting friends are never charged, so there is nothing to refund.

We may update this policy. The version in effect when you were charged applies to that charge. Questions: [email protected].