Investigate Causes of Driver WOW Score Drop
LyftData Scientist · Onsite
Last updated
Investigate Causes of Driver WOW Score Drop evaluates metric design, causal reasoning, experiment setup, diagnostics, SQL/statistical checks, and recommendations in a realistic interview setting. A strong answer states assumptions, handles edge cases, explains trade-offs, and shows how to validate the result clearly.
Scenario
Lyft notices its driver WOW (satisfaction) score has dropped 10% quarter-over-quarter.
Question
How would you investigate the causes behind the driver WOW score drop? What data would you pull, which segments would you examine, and what hypotheses would you test? Propose an experiment or product change to improve the WOW metric and explain how you would measure success.
Hints
Think metric definitions, funnel breakdowns, cohort analysis, A/B test design, and measurable KPIs.
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