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Evaluate a verbal reasoning passage

BlackRockSoftware Engineer · Online Assessment
EasySoftware EngineerOnline AssessmentStatistics & Math

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This question evaluates verbal reasoning and logical inference by requiring classification of statements as True, False, or Cannot Say from a short passage; it belongs to the Cognitive Ability/Logic domain and targets conceptual understanding rather than practical application.

Read the passage and label each statement as True, False, or Cannot Say based only on the passage, then briefly justify one borderline case. Passage: In Q2, Acme Bank increased mobile app adoption from 40% to 55% among its retail customers, while in-branch transactions fell by 10% compared to Q1. Overall customer satisfaction remained unchanged at 78%. The bank will pilot extended branch hours in Q3. Statements:

  1. More than half of Acme Bank's retail customers used the mobile app in Q2.
  2. Customer satisfaction decreased after the rise in mobile app adoption.
  3. The pilot for extended branch hours occurred in Q2.
  4. In-branch transactions in Q2 were 90% of their Q1 level.