Marks & Spencer Account Executive Interview: Shop-floor exercise and role play

I arrived early and was first sent to the shop floor to identify a few things that could be improved. Afterwards I went upstairs for a more formal interview. The setting felt welcoming, and the conversation moved quickly from who I was to what I could bring to the role. They asked about my background, what I knew about the brand, customer service, teamwork, and how my previous experience related…

Shared by a candidate · reported Jun 2026. Interview formats change; use it as a guide, not a script.