Capgemini Software Engineer interview: ServiceNow scenario troubleshooting

This was technical from start to finish, but unlike a generic software-engineer screen. It began on Microsoft Teams and focused on a specific toolset and real scenarios rather than theory. My questions centered on ServiceNow ITSM, scripting, and troubleshooting. Because the prompts were scenario-based, I had to work out the expected behavior rather than recite definitions. Some were long and not…

Shared by a candidate · reported Jul 2026. Interview formats change; use it as a guide, not a script.